Responding to and handling complaints

There will be occasions when there is conflict and complaints from families about the child care service and practices. These could relate to a number of issues. Some can be minor but others can be a major concern. Especially if there is a risk to the child’s health and safety. It is important to work through the complaints and grievances process in order to come up with a way of resolving the complaint.


QUALITY AREA – Educational program and practice (QA1)

While all services have guidelines to deal with complaints, how should principals respond to ‘grey areas’? Using guiding procedures in place to ensure desired outcomes are achieved for all parties.

In Service Workshop:

This workshop is available in your service or at your workplace.

Price: $750.00 + GST for up to 15 participants (additional $50.00 + GST per participant) for 2 hour workshop.